All returns must be authorized by Breadstand. Please contact our customer service department at (339) 970-9165 or firstname.lastname@example.org. One of our customer service associates will assist you in either a merchandise exchange or return of the product for a credit of the purchase price (excluding shipping and handling charges). If your original payment was made by check, Breadstand will issue a check for the return; if the original payment was made by credit card, your credit card account will be credited. Please allow one billing cycle for credits to be issued on your credit card.
We offer a 60 day return and refund policy on Jura machines. We will issue a return label and you must return the product in undamaged condition in the original box with all materials and package inserts. Your return authorization number and a copy of the original packing slip must accompany the return.
Upon receipt of the returned product the exchange or refund will be initiated. If you received an item as a gift, you need documentation to show that the item was originally purchased on the Breadstand website. Excluded from returns are cleaning accessories such as cleaning and decalcifying tablets, filters and carafes.